Refund and Returns Policy

Wil the Photographer, LLC
Effective Date: February 18, 2025

This Refund & Return Policy (“Policy”) applies to all purchases made through Wil the Photographer, LLC (“Company,” “we,” “our,” or “us”). By making a purchase, you acknowledge and agree to the terms outlined in this Policy.

NO REFUNDS – ALL SALES FINAL

All sales are final and non-refundable under any circumstance, including but not limited to:

Change of plans or inability to attend
Missed transportation, event, or service
Dissatisfaction with services rendered
Event changes, venue restrictions, or weather conditions

In rare cases where we are unable to fulfill a service, a store credit may be issued at our sole discretion. This does not imply any obligation to do so.

NO RETURNS OR EXCHANGES

Due to the nature of our services, we do not accept returns or exchanges for any purchases, including:

Transportation services
Event tickets
Equipment rentals
Photography or videography services

DIGITAL PRODUCTS

All digital downloads (e.g., event photos and videos) are non-refundable once delivered or accessed. By purchasing, you waive any right to cancel or request a refund for digital products under applicable consumer laws.

TICKET TRANSFERS & RESALE

You may transfer your ticket to another person at your own discretion.
We do not verify or guarantee any ticket transfers.
Resale of tickets must comply with local laws and event terms.

CHARGEBACK & DISPUTE POLICY

By completing a purchase, you agree not to initiate a chargeback or dispute without contacting us first.
Unauthorized chargebacks may result in legal action, third-party collection efforts, and associated fees.
We reserve the right to present check-in records, communication logs, and IP addresses as evidence in any dispute.

LIMITATION OF LIABILITY

To the fullest extent allowed by law, we are not responsible for any indirect, incidental, or consequential damages resulting from your use of our services, including:

Missed events
Transportation delays
Changes in service availability
Third-party venue or vendor issues

FORCE MAJEURE

We are not liable for any failure to perform due to causes beyond our reasonable control, including but not limited to: natural disasters, weather events, pandemics, labor strikes, war, government actions, or venue shutdowns.

STORE CREDIT POLICY

Store credit, when issued, is valid for 12 months from the issue date unless otherwise noted. Credits are non-transferable and not redeemable for cash.

ACKNOWLEDGMENT AT CHECKOUT

All customers are required to agree to this Refund and Returns Policy before completing checkout. By checking the acknowledgment box and submitting payment, you confirm that you have read, understood, and accepted all terms outlined in this Policy.

POLICY UPDATES

Wil the Photographer, LLC reserves the right to update or revise this Policy at any time without notice. The most current version will always be available on our website.

CONTACT INFORMATION

If you have any questions about this Policy, contact us at:

Wil the Photographer, LLC
10050 Palma Linda Way #319
Orlando, FL 32836
Email: [email protected]
Phone: (407) 569-7788

By completing your purchase, you agree to all terms and conditions of this Refund and Returns Policy.